Resource Innovations, Inc. administers E-Commerce platforms on behalf of utilities, energy programs, and other third parties to sell efficient household products and equipment to their customers. This product return and warranty policy outline the following:
If you have any questions about our policy or need support, contact our customer service team by phone at (505) 460-3930.
If you want to cancel your order, please get in touch with our customer service team (at the contact information provided above) as soon as possible.
If your order has already shipped, you may attempt to refuse the package. If you cannot refuse the package, you will need to process a return. We will process a refund to your original payment method within 5-7 business days once we receive the merchandise.
Customers can return all purchases within 30 days from the date of delivery, if the item meets the conditions below. We will not accept returns after 30 days.
Contact our customer service department by phone or email to initiate your return. We will provide you with a prepaid label by calculating the shipping fee based on the weight of your returned items. We will deduct the cost of shipping from your refund total unless your return is a result of an error made by Resource Innovations. You are responsible for returning items in their original condition.
Upon receiving the returned item, and subject to the return conditions below, we will process a refund to your original payment method within 5-7 business days.
We cannot provide a refund for General Item Returns that have been installed or are not in original and resale condition. For example, smart thermostats must be sealed in original packaging for return. If you open your smart thermostat, we will not accept it as a return. We strongly advise you to check compatibility with your system before opening the package.
If you receive the wrong item, contact our customer service department, who will facilitate an exchange.
If your order arrives damaged, we’re here to assist. Contact our customer service team promptly after delivery and include clear photos of the damaged item, the inner packaging, and the outside of the shipping box with the label visible. Keep the item and all packaging until the issue is resolved, as the shipping carrier may request additional documentation.
Once we receive your photos, our team will review the information and decide on the next steps. In most cases, you won't need to return the damaged item, and a replacement may be sent. Sometimes, additional information, a package inspection, or returning the item may be required based on the carrier's requirements. If so, we’ll inform you what’s needed and guide you through the process.
If an item is defective, you may request a refund or an exchange within one (1) year from the delivery date. Each item we offer comes with a one-year manufacturer’s warranty from the date you receive your order. You must retain your receipt for service. Contact our customer service department to assist with your claim. If an item is defective after the one-year manufacturer’s warranty, we will refer you to the manufacturer for further assistance. We may provide a prepaid label to return the defective item at our discretion. If we provide a prepaid label, we will ship a replacement or process the refund if applicable within 5-7 business days of receipt of the item.
